The Future Of AGENCY THINKING.
A continuously disrupted world needs continuously updated frameworks and ways of working
The FSC has created the Agency Product Market (APM) with the latest and most cutting edge road-tested processes and frameworks to help today’s organisations stay ahead of the competition.
Today’s organisation needs to be constantly ahead of its competitors (and its customers). Ways of working, models, processes and frameworks cannot be static - they need to be constantly evolving and incorporating new thinking and thinkers, new disciplines, new practices - in order to stay relevant and help customers succeed.
Our current products sit within four product categories and range from diagnostic analysis products to full blown transformation frameworks. All our products are proven in the market place, and we are constantly updating current products and sourcing new products from across the world.
AGENCY PRODUCT MARKET
CULTURE BENCHMARKING DIAGNOSTIC
Culture has become the one of the key drivers behind the ability of an organisation to deliver competitive customer experiences. The employee experience is now as important as the customer experience. The Culture Benchmarking Diagnostic is a health check and benchmarking product that delivers a dashboard of cultural health metrics allowing the organisation to quickly identify and resolve cultural weaknesses..
INNOVATION PRIORITISATION SCORECARD
Innovation workshops and hackathons produce a multitude of innovation ideas and possible solutions to current organisational pain points. Critical to the successful implementation of innovative solutions is the evaluation and selection of the most valuable ideas. The Innovation Prioritisation Scorecard is an evaluation framework that outputs the necessary business value data for each possible solution and allows the organisation to properly business case the best innovations and get funding to execute them.
NOrthstar route planning
Detailing a realistic and ambitious organisational vision is crucial to creating and measuring a successful strategic plan. Without a northstar the organisation will flounder and lose direction in challenging market conditions. Northstar Route Planning outputs a vision statement and road map that is fully measurable and details the organisational projects and change programs to get there.
ALPHA BETA COMPETITION
Getting early innovation ideas built and tested in the real world is critical to creating a culture of iterative innovation. Alpha Beta Competitions de-risks innovation execution through a gated delivery process that identifies the winning ideas with an incremental and controlled internal and external live testing system based on live metrics frameworks.
LIVE CUSTOMER PROFILING
Personas and their variations have been a central pillar of user-centred design for a long time. However, in current constantly disrupted marked places, where customer behaviours are changing at speed, two dimensional static personas do not work. Live Customer Profiling creates live dynamic personas that are constantly updated and can be used to test new product and service innovations in a live environment.
IDEATIOn SCAMP OUT
Ideation sessions generally only deliver the first stage of an innovation process. To be able to properly evaluate and business case possible solutions, the ideas need to be investigated and brought to life. The Ideation Scamp Out takes the ideation session outputs and begins to design the detail of how they will work, allowing the organisation to begin to understand and determine the benefits and costs.
FUTURE TRENDS MAPPING
Understanding future trends and how they might impact current organisational vision is paramount to building a truly emergent strategy that can be agile enough to react to events yet still output enough tactical planning to move the organisation towards its goals. Future Trends Mapping uses scenario planning, expert interviews and trend mapping to create a future trends narrative that enables the organisation to future proof its vision and strategy.
Culture transformation Framework
Cultural transformation is at the core of any successful transformation program. Key to that success is understanding what type of culture is required to enable the success of the program, and then creating it through a change program . The Culture Transformation Framework benchmarks an organisation’s current culture, identifies the required future culture for success , and roadmaps the journey to get there.
CORPORATE WELLBEING SCORECARD
Corporate wellbeing is no longer a box ticking exercise. Workplace wellness is critical to business success due to the huge cost implications related to employee illness and stress. The Corporate Wellbeing Scorecard allows organisations to quickly evaluate the effectiveness of current wellbeing initiatives and benchmarks it against best practice. The CWD outputs a plan of options to increase the wellbeing across the organisation.
INTERACTIVE BRAND TOOLKIT
Brand is no longer static. An organisation’s most critical brand touch-points are non-human and interactive. The consistency of the brand across all non-human interaction points is key to delivering a coherent omnichannel brand experience. The Interactive Brand Toolkit creates the rules of behaviour for the brand and codifies it into interactive guidelines.
ARe you a process GENIUS?
Do you have a unique way of working that you want to scale and earn royalties from?
The FSC works with talented subject matter experts to productise new innovative processes, models and frameworks. We scale their knowledge and earn them an additional income from their unique talents.
If you believe you have a unique way of working that can be productised and scaled - get in touch.